The company also markets its product through television and club retailers in Costco stores. I would hope that Dawn Zier and any of her staff would take notice. Tierney has served as a Director since February I ask for a third time to speak to the supervisor. Offer good on new Day Auto-Delivery orders only. I did not consult the web site before signing up. I wont be back.
Nutrisystem Headquarters Address and Contact
They do not stand by their life time memberships. Once they closed you get nothing from them. Now I have to start all over again and pay all the money because they closed and let their members down. I just wanted to let you know how very disappointed I am with many of your customer service representatives. I have called there a least four times to make a request that should have been accomplished with the first phone call. I am just fed up and plain disappointed with how my request after I was told would be taken care of was just kicked down the road.
I want you to know that if I decided to post a review of your people who handle customer service matters you would not like what I have to say. I need to have one of your executives call me to discuss my problems I have with your customer service department and some of your supervisors. I can be reached at XXXX usually late in the day after 4 PM I certainly hope to receive a phone call, because you will not be happy with what I have to discuss with you.
I am extremely frustrated angry about having been on Nutrisystem for 5 weeks. I lost only 4lbs the first week and then in the next 28 days I gained up and down a bit and at the end lost only 1. My mistake was in not reading the complaints before I called to join.
Not fair practices, shame on you. I live in SW Florida and just went thru the Hurricane Irma like so many others I was forced into mandatory evacuation and to a shelter. We lost so much and one of the items was all our food and my Nutrisystem … this was an act of God one of the largest hurricanes in history!
I called Nutrisystem because I lost half a month of my food … could I get a replacement a credit wtf? The rep on customer service was an idiot she said turn it in on my homeowners and said if they did something for me they would have to do it for everyone! Her face is totally annoying her voice is disgusting change it. I bet if Marie Osmonds food came completely melted for the 2nd time she would have received a lot of attention. Not what I expected.
I plan on letting everyone know to rethink ordering from this company. I will say the food is pretty good but not worth the aggravation of having to wait and then be messed up again. I would hope that Dawn Zier and any of her staff would take notice. My wife and I have been customers on and off for several years now and are very pleased with the results.
I did get a telephone reply and my question was answered. I have been waiting for my next food delivery which should have arrived over a week ago. Not only was I surprised at this information, I was very displeased with the dismissive tone of the customer service rep. I informed her that I never sent an email requesting cancellation. I checked my inbox but found no email. However, the said email was indeed in my junk mail.
I am now out of food and would like an answer as to how my account was cancelled without my requesting same and how Nutrisystem plans to rectify this situation. I await your response. No one can answer my simple question When will the Ice Creme Sandwich be available to order. You have been out of stock for more than 1 month Thank You. Your commercial with the brown haired woman celebrity with all of the plastic surgery is a poor role model.
For one, no one believes she actually lost weight with your product, She is rich and has surgery. Really, her 60yo neck sagging with botox lips and cheeks is obvious. Get a real woman as your spokes person please. This unfortunately is not a positive feedback correspondence. I feel this is a travesty and extremely poor customer care, bordering on total customer disregard.
My daughter started your program about a month ago. We used a gift credit card. We were told to change the number. We called several days before the date and changed the card number and updated her order at the same time.
This is a matter of record. Talking to Veneta recently was like talking to a recording. We received a phone message just recently saying the card was not good and food will not be shipped. She was polite but without concern. I asked that the order be expedited and shipped overnight, and was told it was not possible. There is no way to do it and we have to wait. I asked to speak to a supervisor and was told it is not allowed. I asked for a managers name and again told it is not allowed.
I asked for corporate number and was told no again. She said I could just speak to her or she can give me the customer Care Teams address. But how long would that take for a response? This is a time critical situation. I have never heard of such an absurd situation. You profess that this is a program that must run for several months to be effective. The problem was clearly on your end, yet there is no acceptance of responsibility for a solution.
All there was were paradigms given to a simple solution. In this case it should have been done accepting the culpability. Showing no concern on your companies part was shocking. You can reach me at mjc at hotmail. Good Morning, My name is Christopher. I wanted to thank the wonderful staff! I also wanted to share my story. I was in great shape while I served in the Marines. I did two combat deployments to Iraq which started with the initial invasion in Upon returning, I suffered from some depression and started to gain significant weight.
I weighed lbs. By my weight had reached a staggering lbs. I did not know where to turn. I have documentation of weight and blood work showing where my Primary Doctor, employed by the Dept. I was sickened by these comments. I found Nutrisystem to be very healthy and balanced! I do implement other foods in my diet as well. Thank you for your time. She talked me into placing it on hold until Jan 4th. I told her with all that was going on I might forget to cancel on that date if need be.
She says oh no we will call and remind you. I call and tell them what happened and told them I received no call they informed me they sent a email which I received no email.
Later I was going to start the program again but now no way would I…They lie and treat you as if its your fault…Bad company to deal with. I am very disappointed with nutrisystem.
You give a money back guarantee if you do not like the product for any reason, which you have no intention of honoring. I just received my first order of foods last week which immediately made me violently ill. My primary care told me to stop using nutrisystem immediately and not to try it again. Ok no problem, I did just that. I called to cancel my food order, told the customer service person what the physician recommended, so she tried to get me to use the food without the sweetener.
I told her the doctor told me to stop not to try a different version. What about the money back guarantee and the free shipping What a rip-off. So now I have to go and find a fed-ex dealer and return the foods.
I would recommend that people do not use this service, their word is not to be counted on. To me their score is a 2 out of a 10, they shipped relatively quickly and they at least answered the phone when I called. It went downhill after that. Unhappy in Texas, S firmin.
Here is one dissatisfied customer for you Nutrisystem. My complaint and suggestion is about your customer service. You either need to train them better or replace all of them, as they are absolutely useless. I then contacted Nutrisystem customer service and asked if there is ANY other way of making payments for my future orders.
I still wanted to continue ordering, but wanted to have more control over when my money is leaving my bank account. Instead, the customer service representative Richard, called my house and left a message that he is canceling my orders and my membership all together. If that is how you treat all your customers, the competition must be feeling very lucky.
The terms were as follows:. Good news is that you can get all important information from this website and use this contact details to contact the customer service executive and support center and they will help you in resolving your issue fast, quick and efficiently. We have given here Nutrisystem Phone Number, and using this number you will be able to contact Nutrisystem corporate office and customer service support department.
You will be able to reach a live person at Nutrisystem Customer Care Support in the given below Nutrisystem Contact phone number and will be able to get all the main benefits of Nutrisystem services or able to get facilitate and acquire your concern correctly self-addressed by proper authorities.
You can find here Nutrisystem Headquarters Address, Corporate office address, customer service help number,Customer service support phone number, corporate office HQ Address. The number given above may not be a toll free phone number and you may get charged while calling this number at the usual calling prices.
This customer support number of Nutrisystem is available on normal working hours and may be closed during some official holidays. Not going to let this go I delayed my shipment and when it was time for it to be shipped, they charged me twice and shipped double the amount of food.
They then refused to refund me. The customer service is poor, and full of uneducated, poor mannered robots reading scripts. They provide no service at all.
The frozen food is okay, comparable to lean cuisine really but better ration or carbs to protein and less fat. The ready to go portions however are like astronaut food. The service sealed the deal though. I wont be back. I filed a claim with my credit card company, they instantly credited during the investigation. I have tried to deal with this company for over 9 months - contacting Lynne Schmidt - corporate customer relations representative - they continued to ship to an old address from over a year ago.
I am informed that my "profile" has the old address although my "account" from Nutrisystem. Calls and e-mail go unanswered. This corporation is terrible!! I was extremely unhappy with the product, the food is tasteless, extremely salty, and just stuff I wouldn't feed to my dog. Is this how you charge your customers?? This was such a waste of money.
Nutrisystem has horrible customer service, they sent an order through when my account was supposed to be cancled, this made my account go negative. I was constructively denied the 14 day risk-free guarantee when I called on day 13, May 10, , of using Nutrisystem. On May 10, , multiple representatives refused to cancel my service and, despite my growing health concerns resulting from my consumption of Nutrisystem products, Nutrisystem counselors insisted that I continue using the product and refused to cancel my service with Nutrisystem.
After seeking advice from my medical doctor, I discontinued the program; and after two weeks, I am now healthy and back to normal. I called yesterday to again pursue a refund under the 14 day risk free guarantee, but now I am told I cannot seek a full refund because it is now outside the 14 day window, even though I called during that period to cancel and was constructively denied cancellation by Nutrisystem representatives.
In the event that I am denied the full refund that I am entitled to per the 14 day risk-free guarantee, I am fully prepared to pursue my claim against Nutrisystem.
I have been trying for 1 year to cancel my membership due to my husband being unemployed. I was with NS a few years ago, I guess this is the thanks I get for being a return customer. I have been getting the run around from everyone at their corporate office - don't bother to contact their customer service dept, not real nice people and their job is to upsell upsell upsell! Just wanted to put this out there for others.
Extremely poor customer service and food. Reps gave bogus email address and cannot trust fax number either. Wasting my time and patience.
I was lied to. I was told when I cancel my order as long as I was not excepting the products from the deliver guys I would not be charged shipping.