Convert into review Leave as comment. I paid for a full month and unless I am not understanding something I should be receiving a credit. Nutrisystem - Horrible Sep Call picked up by a real person. Never had this problem before..
I wanted to cancel after extremely disappointed. I wanted to cancel after the first order but was told that the 2nd order is being shipped. I was able to send the dry food back at my expense but was forced to keep the frozen food which I can not eat. The food has lots of sodium in it and my body retained much water, Some of the food like pizza and flatbread were the worst food I have ever eaten.
I find your program VERY misleading. When I wanted my money back under the guarantee that you could lose up to 13 lbs and 7 " the first month I was told that the guarantee is valid for only 2 weeks after you get he food. I Can not recommend this program to anyone. I called 3 times and got cut off, then connected to the survey but still can't reach a live person. I can only delay the next order but seem unable to cancel it even before it ships.
I am frustrated and unhappy with all the hype. I've learned to use it and now depend on it. Over the last several days, some problems have developed. The app stops working unexpectedly, the copy feature doesn't work consistently and the program crashes periodically giving messages that your servers are having problems.
Please, please correct these problems with the app. I woke up with headaches and swollen hands. Too many chemicals in the food. They charged me to ship the food back, I heard they also charge you for any discounts that you got, you might as well just throw the food out.
Since I started Nutrisystem, I have awaken each morning with my hands swollen in a strut and my eyelids hanging over my eyes. I do not have congestive heart failure, as a matter of fact, I have no health problems Lunch and dinner come in at two times that, sometimes more.
I will do this on my own by eating more fresh items, less gms of sugar and fewer processed foods. As a matter of fact, I think it is the preservatives in the Nutrisystem food that makes them so high in sodium. I tried this a couple of months back but was told I had to pay I cannot do this or order due to really bad financial situations.
I have been a loyal customer since about 7yrs. I have really been satisfied with this program as I lost 80lbs. I chatted with a guy on live chat and he told me to ask if we could waiver this charge. Rather than trying to call NutriSystem we recommend you tell us what issue you are having and then possibly contact them via phone or web.
In total, NutriSystem has 1 phone number. It's not always clear what is the best way to talk to NutriSystem representatives, so we started compiling this information built from suggestions from the customer community.
Please keep sharing your experiences so we can continue to improve this free resource. Contacting NutriSystem - by phone or otherwise While is NutriSystem's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other NutriSystem customers, is by telling GetHuman about your issue above and letting us find somebody to help you.
Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact NutriSystem please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for NutriSystem. Some of the customer service lines have different hours of operation. When returning meals to Nutrisystem, do not send them back to the address below.
The returns department must issue an RMA number before meals can be returned. Once the RMA number is issued, customers can send returns to:. Each meal plan is described in detail with a list of all foods included with the plan. Pricing schedules and information are also available. Customers can find out answers to commonly asked questions on the FAQs page of the site.
Nutrisystem offers more customer service email options than many other companies. You can contact Nutrisystem customer service about dietary issues, weight loss counseling and community forum issues.
When customers review the website, they will notice information pertaining to the program. What customers may not find is information regarding the automatic payment system. When we connected with the customer service agent, we asked if a customers credit card is charged after they decide to cancel the program. The agent explained on rare occasions a credit card is charged.
Once the service is canceled, the charges stop. The agent also recommended checking your billing statement for unusual charges and contacting the customer service department for a refund of charges after cancellation. This appears to be a lengthy process, but we were pleased the customer service agent decided to provide this information.
What information did the customer service team give you? Leave us a comment below. Why on earth have u not yet opened a fast food restaurant????? Your company could be the first….
It just makes sense. Yes, Nutrisystem should open locations all over the country because it works, does not harm the health and is easy to use. I would be one of the best customers. Escpecially after holidays it would be fantastic to get Nutrisystem for just one week. Then we all could enjoy without regrets he holiday goodies and feasts.
The last shipment of food we received was not up the normal standards for us. There were several cereals packets that only has spoon full of cereal in them, meat and mashed potatoes with only small pieces of meat in them and three times now — the pizza has had NO cheese in them to melt.
Do you have quality control people working for you? I just ordered the diabetic diet on pre select,can I after awhile change some of my meals? How do I apply this? Please let me know what to do. I have been trying to get a hold of a representative and have been given the run around. This guy has been trying to get a representative since Feb. I want to discontinue the Nutrisystem program.
Please send my next shipment now, please. Send same menu items as my 1st shipment, except, no chocolate pudding. I have been watching the commercial for your product, for awhile. I am tired of seeing Marie and what ever actress you have on there. Why NOT put a real fresh all american girl from towns around the country who have followed your system.
I realize Marie works very hard and has lots of children and has been on hard time through her life. But Not everyone wants to look like her! We want just to be healthy, fit and a good body weight. I have written to you now 5 times,I have called you about the same amount.
I do not want to have anything to do with your company. Someone from your company calls here times a day. Then you turn around and send me another order, I refused it and sent it back to you.
Thank you for concelling my account, confiration Number: You have a money back garanteen. What else can I say? My wife and I were previous members, but had stopped the program. On , I tried to order on-line, but failed to get the discount.
I tried again in the morning of and once again, did not get the discount. I then called and was told it ended the prior night. From Tuesday to Thursday is only 2 days. I feel ripped off and did not order. Nutrisystem Food was Not to my liking. Nutrisystem bragged alot about their commericals. There was no taste,and the Food was not that good at all! Congratulation, the food quality and taste is much, much better than years ago when I lost almost lbs with Nutrisystem.
Even after opening and replacing the plastic lid I was in trouble. The lids are so tied that I had to use a knife to cut a hole in the lid. Ptompt did I cut myself! Since I have to take bloodthinner medication I had a blood lake on my floor within seconds. I was forced to call for help. When shipping deserts with chocolate to Phoenix, Arizona at this time of the year average temperatures — F you need to pack them in ice because FedEx and UPS trucks do not have cooling in their trucks.
I had to scrape the bars from the wrapping paper with a knife and everythiing was just a melted messy chocolate peace. Last but not least how can I get more of the energy and graving stop shakes??
Thank you very much. I already lost within 5 days 6 lbs. I have just received my second order and both times all of the dry pack chocolate items have been melted and squashed.
You would think a company this large would have a better way of preventing this from happening. I am very very disappointed with nutrisystem.
I paid for an order that I never received and got credited without me receiving anything, only for the cost of food. I waited long years to be able to use your system and without any warning I already am loosing not pounds but money. I have chatted with counselors and they can not help, say to use the customer service which I have been trying with no luck.
I want to voice my opinion of the recent ads featuring Marie Osmond. I believe this ad should be pulled from the advertising for Nutrisystem as it offends not only me but many people I have talked to. I am appalled that your company needed to stoop to this incompantant level of advertising and use this as a ploy to gain more sales. Thank you for listening and please remove this ad from your advertising.
I feel compelled to write to you. I am an elderly lady who placed an order today. I was assisted by a counselor, by the name of Oshal. I was having difficulty when placing my order….. This young man was so courteous, kind, and most of all patient….. He should be commended for his great service. Oshal is certainly an asset to Nutrisystem!!!! Due to money issues, I will need to stop nutrisystem until I can afford it again.
Thank you for all your help at this time. Due to financial situation I need to either delay the next order till Feb. I completed one order from Nutrisystem, followed the program as designed for me and instead of losing I have gained weight. I have received my second order but after the results I have experienced with the first order wish to return the products for a refund. It is my understanding that you want your customer to be happy with their results or a refund will be issued for returned food.
I have tried numerous times to reach a customer service rep but to no avail. This kind of service would certainly lack of referrals. I need to quit the program at the end of the first month. I have no other complaints except that this is too expensive for my pocket.
Thanks for everything Carol. I want you to know I received the package from you, and I will be sending it back on Monday. I have given up trying to make contact with anyone from your organization. Always a long wait on the phone, no way to leave a message, no call back options. Not at all optomistic that you really want to talk with those who buy from you.
I use to like Marie Osmond, but I guess she sold her sole to Nutrisystem. Levine needs to go, her big ears, long neck, flip collar, does not help Nutrisystem. I called to post-pone my second shipment due to illness and financial situation.
Its pretty much all pasta!!! Nothing like their advertising shows. I currently have 2 months of Nutrisystems meals in my home and have cancelled my program at this point. I have never been so disappointed in a product that claims to have delicious meals. I just threw away a deep dish pizza that was so cardboard-like I could not chew it. The chicken alfredo I tried to eat last evening was like paste and the smell was horrible. That was also thrown away.
If I can return any of this for a refund without paying an exorbitant shipping fee, please let me know. Stop using Marie Osmond. She has been sucked, plucked, nipped, tucked and airbrushed. Any person that attended to can look good.
I received my order with the Fast5 and remainder of food. When I opened the box I found the shipment had been handled rough and one container of food was broken open. It was a mess. The product was shipped by FedEx. I found when I opened the Fast 5 box there was no shaker bottle in the kit. I understood there would be a shaker bottle in the kit. I will call Monday but wanted to let you know about my problem today.