3123 Nutrisystem Consumer Reviews and Complaints
Be in the know Get trending consumer news and recalls. If this occurs on the next I will. MWLC claims that meal plans developed by the company helped thousands of people to lose weight during the last 30 years. I have spoken with Chanta in her role as counselor. Thanks for the info, Dana! Hi Gerald, Thank you for the feedback. March 11, Nutrisystem response.
I thought the response took longer than it should have. Really tho', I've had great customer service every time I needed them. Wait times when phoning are awful.
I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program. I am working with adjusting to everyday food lifestyle. But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control. Thank you for my delays in my order. I tried Nutrisystem and found out I am allergic. I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't.
I called over seven times during the next 30 days and they were not cooperative or helpful at all. I got transferred around many times, and never had any help at all. I ended up moving, and canceled my card.
Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!
We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon.
I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future.
We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment.
We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach.
I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth.
We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had.
The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy.
In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon.
Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many!
Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem.
We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for.
Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful.
Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.
I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay.
After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program.
We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order.
I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.
If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence.
It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week.
I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. Medical Weight Loss Clinic 3-day cleanse plan represents a program for 3 days with meals that include 3 oranges, salad and red meat during. The aim of this diet is to cleanse your body. Since MWLC programs are based on both health food meals and nutritional supplements, you may choose to add to your food any supplement that may help you with your diet.
Besides real food and nutritional supplements, MWLC programs include also medically supervised programs. These medically supervised programs are implemented by experts that work for MWLC. These medical consultants should help you with a custom plan according to your needs to reduce your body weight. Medical Weight Loss Clinic nutrition plans are recommended after a consultation with each patient. This is since each person needs a different diet plan to reduce their weight.
The ingredients that are included in nutritional supplements are not mentioned. Only after you decide to order some of their nutritional supplements, you may then find out the ingredients in the supplements. Using Medical Clinic weight loss diets should be very easy, since you have to use some meals based on real food and nutritional supplements. Recipes are presented on the company website.
To prepare them, you just must buy the necessary ingredients and follow the preparation suggestions. MWLC programs also include nutritional supplements that should be taken based on suggestion use. As far as the diet and exercise plan offered by Medical Weight Loss Clinic, there are no real side effects. You make and eat your meals with food you purchase at the local grocery store. Nutrisystem has a similar program, although it does require you to use pre-packaged food that you purchase from the company.
They offer group meetings on a weekly basis where you weigh-in and are provided group as well as individual counseling to help you meet your weight loss goals. You are also able to pay extra for access to an online program that helps you track your food and exercise.
However, because there is so little information on what is in the Medical Weight Loss Clinic supplements, it is impossible to adequately compare it to other supplements. There are no prices available for clinic visits and there is no information regarding the cost of supplements or food items each month.
We found one lawsuit against the company bought by U. This employee suffered from bipolar disorder. If you search for product warnings regarding MWLC products and diet plans, you will discover that product warnings are missing, too.
But in case you are suffering from any chronic disease or you are under medication, you may ask your physician before use MWLC products. The program simply provides you with a Medical Weight Loss Clinic diet plan and allows you to work with a personal trainer to create an exercise program.
There are supplements that are recommended as part of the program, but no information is available regarding what the supplements are or what they cost.
The supplements are to be taken three times each day and contain calcium caseinate and soy protein isolate. This provides your body with a sustained release of amino acids. Soy protein isolate has been linked to lowered risks of heart disease. There has been some research that shows that soy protein isolate may not be as beneficial to health as natural soy, however. The staff is really helpful in fully understanding the program and the reasoning behind it.
You do this by visiting the center at least three days a week every day for the first two weeks rather than doing it all on-line. This makes the nutritionists your accountability partners…I think I can put up with a limiting diet, no eating out, no alcohol for 15 weeks to take off the 60 lbs they have guaranteed my doctor thinks so too!
So, should you spend your money on the Medical Weight Loss Clinic? Well, we like that they offer a virtual program and that we found some positive customer comments. On the other hand, we also like that the program is supervised by medical professionals. One of the products we like the most is Burn TS.
The formula contains four clinically-tested ingredients, that have been shown to promote weight-loss by accelerating metabolism and igniting fat loss. Choosing the right weight-loss system can be confusing and often times frustrating. Let us know a little more about you and your goals. Medical weight loss is based on scientific studies which prove that lifelong weight management is effective only when the behaviors that cause obesity are addressed.
The features with Medical Weight Loss Clinic include initial assessment, individual counseling, BMI calculations, community support, nutritional guides and eating plans and supplements. Choosing the right product is the 1 question asked by DietSpotlight readers. We recommend trying any product before buying it and know that finding a product with a sample offer is near impossible - so we created our own product, Burn TS, with scientifically backed ingredients.
The program was developed and is supervised by physicians. There is science to support reducing caloric intake. If you visit a local office, the cost depends on your individual plan and additional services. There are two ways to follow Medical Weight Loss Clinic.
You can visit one of the offices and follow the custom plan. The other option is to follow at-home program from Medical Weight Loss Clinic. As with any weight management plan, there are concerns. Women who are pregnant or nursing, those with health conditions, anyone taking prescription medications or under 18 years of age should contact a healthcare professional prior to starting any weight-loss program. The virtual diet from Medical Weight Loss Clinic is a tool used to change existing behaviors toward eating.
Each plan is tailored to the individual. In some instances, your insurance may cover a portion of your Medical Weight Loss Clinic visit.
Reach out to your insurance provider for details. Summer Banks, Director of Content at Dietspotlight, has researched over weight-loss programs, pills, shakes and diet plans. Previously, she managed 15 supplement brands, worked with professionals in the weight loss industry and completed coursework in nutrition at Stanford University. Do Not Send Email Notifications. Spoke with three reps and was given the run around about monthly membership prices and product pricing , reps were quick to transfer me to a clinic to get me to see a consultant all I wanted to know way the membership fee , then the clinic states that each membership fee is customized according to the individual , thank goodness I read the reviews before signing my money away , not trust worthy if you ask me.
Will try something else. I lost 5lbs on their beef and greens 3 day diet and then nothing else. All they did was took my blood pressure and asked if I was eating all the food. And sold me their products. The blood test showed my thyroid off the chart and the Dr. What a waste of money. I have been on this program for about 18 weeks and have lost close to 70 lbs. My wife signed up at the same time, and she has not lost very much at all. While the staff tries to help her, they really have no clue whatsoever about how to help.
The best they can do is make suggestions as to changing when she eats breakfast to lunch and lunch to breakfast. They hit a hurdle and they freeze like a deer in head lights. Yeah I found that there are times when I needed to change when I eat. I actually try to eat all of my food before 3 or 4 p.
Leaving maybe 2 extra vegetable choices in the evenings if I am still really hungry. So I eat at about At least 1 hour, for 1 meal. Something that I found is I have my fruit servings in the morning. I know that they did not adovocate for watermelon on the diet, but I have two cups of watermelon each morning with a flavoured coffee. Usually Vanilla Hazelnut, with sweetener, and a little milk and I find that this curbs my appetite. It seems to be working for me.
Also all of my water and fluids are done before 3: I also bike every day depending on my arthritis. Some days when I am really feeling well, I bike around the track near my home. I have lost 40 lbs already, and I am following the diet on my own, since I lost the weight years ago and completed the maintenance program. I find that journalling every day what I eat, and graphing my results makes a big difference. Meet with a nutrionist near my home to monitor my success with her.
I am currently on the MWLC and have lost 8lbs in 3 weeks. I am happy that I have lost the weight but thought that I would have lost a little more by now. The problem that I have is I paid to get into the program, then I have paid even more to by the supplements. My question is instead of buying the supplements is there any kind of supplements that we can buy at the grocery store that would be cheaper?
Like Slimfast bars or Special K bars? Are they any different than the MWLC bars that they try to sell us, except for being cheaper in price? Simply truth organic protein bars. The double chocolate have the same calories and protein amount as the bars they sell. Also there is a website called family bariateic that sells the exact products as Mwlc but way cheaper. They recommend and apparently require three servings a day of their own supplements that are high in protein.
If you prefer buying your own, let the staff know. Just make sure they have similar nutritional information. Staff and customer service is poor , atleast at michigan centers. They have bunch of trainees and they do not know much about the program. Each day you visit and every one of them will say something different. If you find that the diet plan is not working for you, no one knows how to help you. You will loose weight the first couple of weeks and they heavily push on taking their powered packaged food.
They taste bad and never even close to real food. You are forced to take atleast 3 a day as a meal replacements to get their guaranteed weight loss. You can definetly find the difference of eating natural food and these packaged food. You will not loose weight if you do not take these supplements. I would rather go with WeightWatchers which teaches you healthy choices.
The company will evaluate the accessories age, condition and how easy it will be the November 18th contest between the aaron hernandez gators jersey and line coach with the Denver Broncos in the football.
Autographed pair have been problems this. I enrolled in this program and lost 90 lbs. For those complaining that this program did not work, I have a suspicion that you not only did not follow the eating guide, but also did not add exercise to your daily life. I am extremely happy with the support I received from MWLC and I rarely purchased any nutrients, yet was given free nutrients on many occasions. The staff never pressured me to purchase nutrients or other aids.
I feel that people are probably looking for a quick-fix gimmick and if that is what you seek, then search elsewhere. MWLC is a program designed to change your lifestyle entirely. It is not a get slim quick fad diet. You must change your habits. If you do so, you will lose the weight.
My daughter is currently on this program and doing very well, also. Now, if you present the staff with evidence that you have digestive disease such as ulcerative colitis, or irritable bowl syndrome, and are allergic to various preservatives, food colorings, and artificial sweeteners, that will pretty much remove all of the supplements as options. I lost 23 LSD in 3 months on all natural foods I prepared for myself. Yes, it is restrictive, but given my digestive issues, this is a very health way to eat.
You learn proper portioning, and how to maintain your weight once you achieve your goal.