Thanks so much for sharing your review with us today. I joined Nutrisystem two and a half months ago. I just started 6 days ago and I do feel better then ever and just want to know what others are doing that makes the most of the 60 days I have bought of it! Mostly fish and vegetables. I dont need to lose weight.
3123 Nutrisystem Consumer Reviews and Complaints
I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients.
I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem.
We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood.
Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris!
I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end.
I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program.
Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much.
We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.
Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me.
Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down.
It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out.
We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information.
Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.
Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way.
We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan.
First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific.
Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort.
The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off. We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent.
You don't honor your own company's policies. Food was extremely poorly packed, melted and opened packaging. We are sorry that you had such a poor experience with us. We will be taking a look at your account and reaching out shortly. Customers can benefit from an online health tracking platform and individualized counseling from dieticians and weight loss coaches.
Nutrisystem offers separate plans for men and women, with different options and price points customized to your weight loss goals. With meals containing 12 grams or less of sugar, Nutrisystem takes the guesswork out of choosing optimal low-glycemic foods to stabilize blood sugar -- which could be good for people with any degree of insulin resistance.
Any busy person who does not have time to prepare their own meals would benefit from having frozen and other pre-packaged meals and snacks delivered to their home. Nutrisystem will ship all the food you need to your doorstep, with free shipping included.
You can also find their products on QVC, at Costco and at several major grocers and mass retailers like Kroger and Walmart. Transition and maintenance plan: This program provides long-term fat loss success rather than just focusing on initial weight loss, which is important for those who need to establish lifelong healthy habits. While all of the meals offered by Nutrisystem are designed to comply with the USDA's recommendations for a nutritious diet, those who want to stick to a vegetarian diet can especially benefit from Nutrisystem.
You can avoid all animal products and still lose weight with Nutrisystem, with over 90 vegetarian options. Many people fail at diets because their bodies crave snacks to maintain their blood sugar levels throughout the day. Because Nutrisystem allows 6 meals a day, you can avoid a dip in your blood sugar that could lead to cravings. By eating smaller portions, you can eat more frequently and still reach your weight loss goals.
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This review is featured by Nutrisystem. March 11, An active athlete 21 years a collegiate soccer referee , 13 years ago I contacted Parkinson's Disease. March 12, Nutrisystem response. Hello Willis, Thank you so much for your review and sharing your story. March 9, Tomorrow is my last day on turbo take off.
March 11, Nutrisystem response. Hello Lori, Thank you so much for your review. We will be sure to let his supervisor know what a great job he did on your phone call. This last time I signed up, I had a weight loss goal of 10 pounds — with this new system I had pretty much hit my goal during the first week. This means, I only needed to use Nutrisystem for 1 month, and then switched to their Turbo Shakes for my second month, along with a healthy diet and exercise plan.
This may sound obvious, but I know a lot of folks are probably wondering if Nutrisystem actually works. The answer is YES — if you follow the program as they designed it. That means, sticking to their meal plan for however long it takes to reach your weight loss goals. Maintaining a healthy weight took on new importance after starting a family. When I finally decided to sign on with Nutrisystem , my health was not in good shape.
The crazy thing is the weight gain really snuck up on me. But, that all changed once I hit my mids. As my friends began settling down and starting families, I continued the partying and overindulgence of my college days, and as my metabolism slowed I really began to pack on the pounds. The big wake-up call came when I finally decided to visit my primary care doctor. The results of the visit came as a shock, to say the least.
It was the middle of winter, and I was laying on the couch late one night when a Nutrisystem commercial came on TV. Dan Marino , the legendary Miami Dolphins Quarterback, was talking about how he had lost more than 20 pounds on Nutrisystem, and for some reason, his words stuck with me see the commercial below.
Marino was one of the biggest names in the NFL as a kid, and here he was on TV talking about a diet plan that had worked for him, and he actually seemed genuine and believable. Whatever the reason, I was convinced it was what I needed. During my research, I found a lot of positive reviews about Nutrisystem, and I knew it was time to give it a try! My family and I. I was able to lose 30 pounds with Nutrisystem, and have been able to keep it off by making simple lifestyle changes.
It was affordable, convenient, tons of people reported great results online, and they guaranteed the weight loss.
After doing a little research, I decided it was right for me and decided to sign up. I was probably around pounds when I finally decided to jump on the bandwagon, and my weight was going nowhere but up at that point. Nowadays, I try to stay as close to as possible, and I am usually able to maintain that goal, give or take a pound or two. That being said, I still utilize diets like Nutrisystem from time-to-time, when I feel like I need a re-charge, or to quickly burn off some extra weight.
After reaching my goal, I transitioned to a plan that includes their Turbo Shakes, healthy foods that I prepare on my own, and a regular exercise routine. While their Basic plan worked for me for me, they have several options to choose from.
The big takeaway here: Pick a plan that fits your budget and dietary needs they have specialty plans for vegetarians and diabetics , and know that ALL of their plans are going to help you lose weight when used correctly. There is a ton of variety, the meals are quick and easy to make, and they even have frozen options that take the quality up another notch.
You can view their full menu at the official Nutrisystem website. Ultimately, I wanted to make a goal of losing about 10 pounds per month. For me, this was very doable following their diet plan. The results are going to be different for everyone, but if you have 20, 30 lbs, or more to lose, then I would expect to be on the diet for at least two months.
In my case, once I reached my weight loss goal, I had established a routine for how much I needed to eat each day, so I was comfortable developing a plan of my own. As someone who has lost more than 30 pounds using the Nutrisystem program, I can tell you that it absolutely works. I highly recommend it to anyone who has 10 or pounds to lose. Nutrisystem Turbo 13 is one of the most effective ways to lose weight, and is a great fit for anyone who wants an easy plan to follow.
I've used their plan now several times over the years, and it's one of our highest rated weight loss products here on the site. I really liked your story. I am in day 2 of my Turbo Program. My history with NS is in I had my 3rd child, 12 months and one day after my 2nd. My weight on delivery date was My normal weight was I went down to Lowest in my life, and I felt good. I did feel healthier at which I managed to maintain for 20 something years.
In 3 years I graduated a size I weighed when I graduated. I still weigh 10 years later and feel awful. I too started to eat out and drink wine. I only hope I have the will power to succeed this time. I feel I have to become a hermit and say no to going out with my friends, neighbors and family. But now I am older and I dread the fact it may take me years to lose all this fat. But I have only myself to blame. Reading your story has given me some inspiration.
I am going to make 10 weight loss increments only as to not get discouraged. Thank you for sharing your story. Hi Cheryl- Thanks for reading, and sharing…What an inspiring story!
I still have a drink occasionally, but try to keep it limited to social gatherings and not an everyday thing. In any case, best of luck with your weight loss journey! Norman, you seem to know the NS diet very well. I have been on this diet around 7 years ago and I see a few new changes this time. My order has arrived and I unpacked my Turbo Box yet did not keep that food separate, and now i am really unsure of what was in it for my first week…. Best of luck with the program. Hope that helps -NS.
You want to be at your goal weight then, not wishing you did something about it yrs ago. No, you cannot pound them back, but I am not sure why you would want to anyway. Co-workers always ask me to go out for a drink and they order whatever and I order a diet coke.
You could blame it on medication if you want. When I go out to eat or go to cookouts, etc. I order a meat and a vegetable with a diet soda. No potato or anything. At a cookout it would be a burger or chicken with no bread, and a tossed salad or veggie. You CAN do it. You just have to order carefully. I wish you luck. You can do, I know you can. It is so nice to read a positive article about Nutrisystem.
You are so right about your body becoming used to the smaller portions. Like anything, your body goes through an adjustment period, but after a few days, it is quite easy. With frequent snacks between meals, as well as plenty of fluids, you are eating pretty much whenever you feel hungry. Hi, thanks for the great review! Thanks for the nice comment: Excited to hear how Nutrisystem goes for you — let us know! Hi Ellen — You definitely need to talk with your doctor before trying Nutrisystem or any weight loss plan with your health issues, but they do offer a plan for people with diabetes.
I would recommend checking out their site to learn more about the different plans they offer. They also offer snacks and shakes as options over the course of the day, so that helps with the extra cravings too. Hope that helps, and best of luck with your weight loss journey! Someone in my Myspace group shared this website with us so I came to give it a look. Exceptional blog and brilliant design and style. Thanks for the kind words and for visiting the site — let me know your Twitter handle so I can return the favor!
Those first 2 weeks i dropped 13 lbs, but that third week i lost maybe 1 lb. I was only eating the provided meals the first two weeks usually around only calories per day obviously that was unhealthy, so i added in a few snacks to put me right around calories per day. But unfortunately that has resulted in minimal weight loss. Did you have plateaus like this? And how did you over come these stalls?
I did just purchase an elliptical and also a stationary bike, but only on day 2 with those. Your review was wonderful and very well written, so thank you! Hi Julie- Thank you so much for sharing your story, and way to go for making it through your first month!
I think the calorie restriction is the hardest part about Nutrisystem, and why now I typically only do the diet for a month or two and then really focus on just eating right and getting enough exercise after that. For me, the approach after Nutrisystem has been intermittent fasting IF. That said, I have had a lot of success with it, and find that I can maintain a healthy weight for long stretches of time when using it. I started with the turbo charge and continued now for almost 3 weeks.
I have only lost 3 lbs. When I emailed a counselor they said that was normal and I was doing well. Big hope very disappointed. In any case, hope the rest of your month goes well, and best of luck moving forward. I just started Nutrisystem. I always lost weight on the low carb diet when I was younger. But the fat intake was not good. Just to avoid all the carbs… Did you or anyone else have a issue with how many carbs are in each meal?
Is this ok lol… Please someone assure me all the carbs are ok! Thanks for visting, and best of luck with your first month! Thanks for the excellent review and videos. Excited to see what kind of progress I can make. Hi Krystal — thanks for visiting the site, and taking the time to read my review and watch the videos. Always happy to hear that it helped!
Thanks for the great info and for sharing your story! Thanks for the kind words, June! Congrats on taking the first step and best of luck with Nutrisystem — hope it goes well! I mastered more new things on this fat reduction issue. An enormous reduction in junk food, sugary foods, fried foods, sugary foods, beef, and white flour products may perhaps be necessary.
Holding wastes unwanted organisms, and wastes may prevent ambitions for fat-loss. While specific drugs for the short term solve the situation, the unpleasant side effects are certainly not worth it, plus they never present more than a short-term solution.
Many thanks sharing your thinking on this weblog. Thanks for the input Saul. Have you ever considered creating an ebook or guest authoring about Nutrisystem on other sites? I know my readers would appreciate your work. If you are even remotely interested, feel free to send me an email. Hi Lance — I actually do have an eBook in the works, so stay tuned for that! I just wanted to say that this post is awesome, well written and lots of useful Nutrisystem info. Looking forward to my first shipment.
Hi Corburt — Thanks for the kind words, and best of luck with your first month — hope it goes well! I just wanted to offer you a huge thumbs up for the great information you have right here on this post. I will be returning to your site for more soon! This blog looks exactly like my old one! Great choice of colors!
Really inspired by your story — thanks for sharing! I am planning to start Nutrisystem after the New Year. Hi Erin — Thanks so much for the positive feedback. The first time I ever used Nutrisytem, which was many years ago at this point, I think I was one it for 4 months. I had a lot more weight to lose then; now when I sign up, I usually use it for a month, maybe two at the most.
To lock in the auto delivery deal, you have to commit to two months, so if you hit your weight loss goals after month 1, I recommend switching your order to just the Turbo Shakes — that will ensure you lock in the most savings, and also helps to keep you on track once you start transitioning off the program. As I have said before, you have to be committed to the program to get results, but as long as you follow their plan you will lose weight!
Anyways, best of luck and please let us know how it goes: Thanks for sharing your story. Drinking over ounces and eating tons of leafy greens. I did NS about 4 years ago lost almost This past July was told my chloerstral and blood pressure was too high for 28 year old. So black Friday I ordered when prices decreased. Hi Amanda — Thanks for visiting and reading my story. Hope it goes as well this time around. Thanks for sharing your superb review. You have a lot of good info here.
I am looking for a diet to try just after the new year, and this might be the one. Either way, appreciate all of the details you shared. Thanks, just what I was looking for. I have about 20 pounds to lose — is this doable in a month or two? Hi Sam — Thanks for the positive feedback. Losing 20 pounds is definitely doable with Nutrisystem, but I would budget at least two months. I signed up for Nutrisystem this week, and I am really hoping that I have the same results.
I think my first shipment should arrive just before Christmas, so think I will get started right after the holiday. Thanks so much for the review — definitely gives me hope! Hi Kris — congrats on signing up — while results will vary for everyone, I truly believe that you will lose a lot of weight if you follow the program — so stick with it, and let us know how it goes.
They try to rip you off when quit their auto delivery program. Very very unpleasant people to deal with. They shipped me stuff 3 days after I had already cancelled and had a confirmation number stating I cancelled. They refused to turn the shipment around or to take it back and are trying to create some kind of lie that I created a 2nd account in November and they only cancelled one account.
The only thing I did in November was update my credit card expiration date which I regret. If I guaranteed no more shipments are coming to my name or my address that should be the end of the story, not with them!
I am fighting them through my credit card company but please be aware of whatever traps they have in store for any of you. Hi Troy — Sorry to hear that that was your experience. It was actually a customer service rep who told me I could switch from the meal delivery to just the Turbo Shakes after my first month on the program to lock in the auto-delivery savings without having to commit to another month of food.